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Refund policy

Return & Refund Policy

Last updated: May 10, 2026

At AutofxMart, we stand behind every product we sell. If something isn't right, we'll make it right. This policy explains how returns, refunds, and damage claims work so you know exactly what to expect.

Quick Reference

  • Return window: 30 days from delivery
  • Condition required: Unopened, sealed, undamaged, with proof of purchase
  • Damaged in transit? Contact us within 48 hours of delivery
  • Refund time: 5–10 business days after we receive and inspect the return
  • Exchanges: Not offered — return for refund and reorder
  • How to start: Email autofxmart@gmail.com with your order number

30-Day Return Window

You have 30 days from the date your order is delivered to request a return. To qualify, items must be:

  • Unopened and in their original, factory-sealed packaging
  • Free from damage, contamination, scratches, or signs of use
  • Accompanied by your order number or proof of purchase
  • Returned with all original accessories, manuals, and free promotional items

Returns received after 30 days, or items that don't meet these conditions, may be refused or subject to a partial refund at our discretion. We'll always explain our reasoning if this happens.

Non-Returnable Items

For safety, regulatory, and quality reasons, the following items cannot be returned once delivered:

  • Opened or partially used paints, coatings, primers, clears, solvents, reducers, hardeners, and other chemical products
  • Aerosol cans that have been dispensed, depressed, or whose seal is broken
  • Custom-mixed, color-matched, or tinted paint products (these are made to your order)
  • Special-order or supplier-direct items marked as non-returnable on the product page
  • Clearance, closeout, or final-sale items (clearly marked at checkout)
  • Items damaged by improper storage, handling, or use after delivery
  • Personal protective equipment (PPE) where hygiene is a concern, once opened

How to Start a Return

  1. Contact us at autofxmart@gmail.com with your order number and reason for return. Photos help us route your request faster.
  2. Our team will review your request and, if approved, issue a Return Merchandise Authorization (RMA) number within 1–2 business days.
  3. Pack the item securely in its original packaging and write the RMA number clearly on the outside of the box.
  4. Ship the return using the prepaid label we provide, and hold on to the tracking number until your refund is processed.

Important: Do not ship returns without an RMA number. Packages received without one may be refused or significantly delayed.

Hazmat Return Restrictions

Many auto body products — paints, solvents, aerosols, and adhesives — are classified as hazardous materials by the U.S. Department of Transportation and have special return-shipping requirements. These items cannot be returned through standard mail. If your return involves a hazmat product, we'll provide DOT-compliant packaging and carrier instructions with your RMA. Please don't ship hazmat items without those instructions — doing so can result in carrier fines and unsafe handling.

Refund Processing

Once we receive and inspect your return, we'll send you an email confirming approval or rejection. Approved refunds are processed to your original payment method within 5–10 business days. Depending on your bank or card issuer, an additional 2–5 business days may pass before the credit appears on your statement.

If your original payment method is closed or unavailable, we'll issue store credit equal to the refund amount.

Damaged or Incorrect Shipments

If your order arrives damaged, defective on arrival, or contains the wrong items, contact us within 48 hours of delivery at autofxmart@gmail.com with:

  • Your order number
  • Photos of the damaged packaging, product, and shipping label
  • A brief description of the issue

We'll arrange a replacement or full refund at no additional cost — including return shipping. See our Shipping Policy for carrier-claim details.

Manufacturer Defects & Warranties

If a product develops a defect after the 30-day return window — for example, a tool motor failure or equipment malfunction — the manufacturer's warranty applies. We're happy to help you open a warranty claim with the manufacturer. Email us with your order number and a description of the defect, and we'll connect you with the right contact.

Order Cancellations

Need to cancel an order? Email us as soon as possible. We can usually cancel before the order ships at no charge. Once an order has shipped, it falls under our standard return process. Custom-mixed or special-order items cannot be cancelled once production has started.

Refused or Undeliverable Shipments

Packages refused at delivery, or returned to us as undeliverable (wrong address, repeated delivery failures), will be processed as a standard return once received. Outbound and return shipping costs may be deducted from your refund. To avoid this, please double-check your shipping address at checkout and respond promptly to carrier delivery notices.

Exchanges

We don't process direct exchanges. To get a different item, return the original product for a refund and place a new order — that way you get the fastest possible turnaround on the replacement.

Questions?

We're here to help. Contact us at:
Email: autofxmart@gmail.com
Address: 175 South Spruce Ave, South San Francisco, CA 94080