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Pro-grade auto-body supply Β· Any quantity
Pro-grade auto-body supply Β· Any quantity
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Shipping policy

Shipping Policy

Last updated: November 6, 2026

AutofxMart ships from California to customers in the lower 48 states and Canada. We work with trusted carriers to make sure your auto body supplies arrive safely, accurately, and on time.

Quick Reference

  • Processing time: ships within 2 business days
  • Standard shipping: usually 2–8 business days in transit β€” free on U.S. orders of $97.99 and up*
  • Expedited shipping: not offered at checkout β€” ask before you order (non-hazmat only)
  • Freight / LTL: Quoted before shipping for oversized or bulk orders
  • Hazmat items: Ground only; no P.O. boxes; surcharge may apply
  • Delivery area: lower 48 U.S. states and Canada (no Alaska, Hawaii, Puerto Rico, Guam or other territories)

*Excludes oversized items and hazmat surcharge items.

Processing Time

Orders ship within 2 business days (Monday through Friday, excluding federal holidays). Special-order items are marked on the product page and ship in 5–10 business days. You'll receive a shipping confirmation email with tracking as soon as your order leaves our warehouse.

Shipping Methods & Estimated Delivery

  • Standard Shipping (usually 2–8 business days): Available on all eligible orders via USPS, UPS or FedEx ground service.
  • Expedited Shipping: Not offered at checkout. For non-hazmat items, contact us before you order and we'll tell you what's possible. Hazmat items are not eligible for air transport.
  • Freight / LTL Shipping: Required for oversized items, drums, gallons in pallet quantities, or large bulk orders. Delivery times vary by destination. We'll contact you with a freight quote and lead time before shipping.

Delivery estimates begin from the date of shipment, not the date of order.

Shipping Rates

Your shipping cost is shown at checkout before you pay. We offer free standard shipping on U.S. orders of $97.99 and up to the lower 48 states (orders under that ship for a flat $14.99), excluding freight-only and hazmat surcharge items. Canadian orders ship Standard Ground at weight-based rates shown at checkout. Promotional shipping offers, when active, are shown at checkout.

Hazardous Materials (HAZMAT) Shipping

Many auto body products β€” including paints, solvents, aerosols, adhesives, and chemical compounds β€” are classified as hazardous materials by the U.S. Department of Transportation (DOT). These items are subject to special shipping requirements:

  • Ground shipping only β€” air transport is not available for hazmat items
  • A hazmat surcharge may apply (shown at checkout)
  • Hazmat items cannot be shipped to P.O. boxes or APO/FPO addresses
  • Hazmat items are not eligible for international shipping
  • Some carriers may require an adult signature on delivery

Order Tracking

Once your order ships, you'll receive an email with a tracking number and a link to follow your package. You can also check order status by signing in to your account on autofxmart.com. If tracking hasn't updated within 48 hours of receiving your shipping notification, email us β€” we'll investigate with the carrier.

Freight & LTL Deliveries

Freight orders are typically delivered curbside by appointment. The driver will not unload heavy items into your facility unless lift-gate or inside-delivery service has been arranged in advance (additional fees apply). Please be available to inspect the shipment for visible damage before signing the delivery receipt β€” note any damage on the receipt at the time of delivery. Concealed damage must be reported within 48 hours.

Shipping Restrictions

  • We ship to the contiguous United States (the lower 48 states and Washington, D.C.) and Canada.
  • We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands or any other U.S. territory, to APO/FPO/DPO military addresses, or to any country other than the United States and Canada.
  • Certain products may have additional shipping restrictions based on state or local regulations (for example, some chemical products are restricted in California or other regulated jurisdictions).

Address Accuracy & Undeliverable Packages

Please double-check your shipping address at checkout. Packages returned to us due to an incorrect address, repeated delivery failures, or refused delivery will be processed under our Return & Refund Policy, and outbound and return shipping costs may be deducted from your refund.

Damaged Shipments

If your package arrives damaged, please:

  1. Take photos of the damaged packaging and product before discarding anything.
  2. Contact us within 48 hours of delivery at support@autofxmart.com with your order number and photos.
  3. For freight deliveries, also provide the signed delivery receipt with damage notations.
  4. We'll file a claim with the carrier and arrange a replacement or refund.

Lost or Missing Packages

If tracking shows delivery but you haven't received your package, please check with neighbors and your local carrier first. If still missing after 3 business days, email us with your order number and we'll open an investigation with the carrier.

Questions?

For shipping questions or special delivery requests, contact us at:
Email: support@autofxmart.com
Address: 175 South Spruce Ave, South San Francisco, CA 94080